Shipping & Delivery Policy

Last updated: November 2026

At VeloNest (velonest.shop), we understand that when you invest in high-utility hardware, you want it delivered swiftly, securely, and transparently. We fulfill and dispatch all orders directly from our North American distribution network.

1. Order Processing Time

  • Same-Day Dispatch: Orders placed before 2:00 PM EST (Monday – Friday) are processed and transferred to couriers the same business day.
  • Orders placed after 2:00 PM EST or over the weekend will be dispatched on the next business day.
  • You will receive an automated dispatch notification email with your official courier tracking number as soon as your shipping label is generated.

2. Shipping Destinations, Carriers & Transit Times

Region Carrier Service Estimated Transit Time Cost
United States USPS Priority / UPS Ground 3 – 5 Business Days FREE on orders $75+
($4.95 flat rate under $75)
Canada Canada Post Expedited Parcel 3 – 5 Business Days FREE on orders $75+
($6.95 flat rate under $75)

3. Canadian Customs, Duties & Taxes (Zero Surprise Fees)

All Canadian shipments are sent DDP (Delivered Duty Paid). Applicable GST/PST/HST is calculated transparently at checkout. You will never be asked to pay surprise brokerage fees, customs duties, or handling charges at your door by Canada Post.

4. Live Tracking & Delivery Confirmation

Every shipment includes end-to-end tracking with signature-free secure door drop. If you require specialized delivery instructions, please enter them during checkout or reach out to our team immediately at support@velonest.shop.