VeloNest 2-Year Limited Hardware Warranty

Last updated: November 2026

Every piece of hardware engineered by VeloNest is covered by an automatic Two (2) Year Limited Warranty starting on the date of purchase. No separate warranty registration is required; your warranty is tied directly to your order number and customer email.

1. What Is Covered

• Defects in materials and structural workmanship (e.g., CNC aluminum chassis, internal magnetic assembly).
• Internal electronic component failure (e.g., Qi2 induction coils, USB-C circuit boards, power controller chips).
• Charging speed degradation or inconsistent magnetic alignment not caused by external misuse.
• Sensor and mechanical defects on smart home products (motor failure, infrared sensor malfunctions).

2. What Is Not Covered

• Cosmetic wear and tear from normal daily usage (minor surface scratches, scuffs).
• Damage resulting from accidental drops, liquid immersion, or unauthorized disassembly.
• Use with non-compliant power adapters exceeding specified voltage limits.

3. Warranty Replacement Process

If you experience any operational failure, email warranty@velonest.shop with a brief description and a 5-second video demonstrating the issue. Upon verification, we will ship a brand-new replacement unit to your address at our expense.