30-Day Risk-Free Trial & Refund Policy

Last updated: November 2026

We design and engineer VeloNest products to solve real friction in your everyday life. If an item does not elevate your routine or workspace, we do not want you to keep it.

1. The 30-Day In-Home Guarantee

You have a full 30 calendar days from the date of carrier delivery to unbox, test, and experience your VeloNest hardware in your home or workstation.

If for any reason you are not completely satisfied, you may initiate a return for a 100% full refund back to your original payment method. No restocking fees. No runaround.

2. How to Initiate a Return

1. Email our client care team at support@velonest.shop with your 4-digit order number and the email used at checkout.
2. Our team will respond within 12 hours with a prepaid, pre-addressed return shipping label (USPS Priority for US customers, Canada Post for Canadian customers).
3. Pack the item securely in its original packaging along with all included cables and accessories, affix the label, and drop it off at any post office or postal drop box.

3. Refund Processing Timelines

Once your return parcel arrives at our inspection depot, our technicians verify the package within 2 business days. Your refund is then immediately submitted to your card issuer or payment gateway (Shop Pay, Apple Pay, PayPal). Funds typically appear on your statement within 3 to 5 business days.

4. Damaged or Defective Items

If your package arrives damaged in transit or shows any mechanical/electrical defect upon unboxing, contact us within 48 hours at support@velonest.shop. We will dispatch an immediate replacement unit via Express Courier at zero cost to you before requiring the damaged unit back.